Contact Us

Send your message and we will route it to the right team.

Use this form for setup help, bug reports, premium questions, or enterprise discussions. When you submit it, your email app opens with the message addressed to support@privonix.in.

Email Directly

Fast response

Usually within 24 hours

Setup help

Guided onboarding support

Bug reports

Triaged and tracked

Enterprise

Custom plans available

Contact Paths

Choose the reason you are reaching out

Clear contact routing improves response quality. Use the path that best matches the kind of help or discussion you need.

Setup and usage help

Use this path when you need help understanding configuration, command behavior, permissions, or how to get your server running correctly.

  • Dashboard setup and guild configuration
  • Command usage and permissions questions
  • Moderation and AutoMod setup help

Bug reports and breakages

Use this when commands fail, data looks wrong, a feature behaves unexpectedly, or you can reproduce a problem consistently.

  • Command failures and incorrect output
  • Moderation or policy behavior issues
  • Unexpected dashboard or feature state

Premium and enterprise discussions

Use this for larger support expectations, custom integrations, multi-server questions, or if you need help choosing the right plan.

  • Premium workflow questions
  • Enterprise and sales conversations
  • Custom support and integration needs

Before You Contact

Include the details that make support faster

Good support requests reduce follow-up time. The more concrete the report, the faster the issue can be understood and routed correctly.

For setup or usage help

  • What you were trying to configure
  • Relevant command or dashboard area
  • What you expected to happen
  • What blocked you from finishing

For bug reports

  • Command name and exact input used
  • Guild context and permission setup
  • Error text or incorrect behavior
  • Screenshot, logs, or reproduction steps if available

What This Page Is For

Contact scope stays narrow on purpose

Use docs first for command discovery

The docs page is the fastest place to search commands, categories, and setup flows before opening a support thread.

Use pricing for plan comparison

The pricing page already explains Free, Premium, and Enterprise scope, so contact can focus on questions that remain after review.

Use contact for decisions or blockers

Reach out when you have a real blocker, a bug, or a buying/support decision that the public pages do not fully answer.

Use the right path, then reach out with context.

Start with docs for setup questions, use pricing for plan review, and contact us when you need direct help, bug review, or a business conversation.